Customer Help

You can reach us promptly by calling us. We recommend contacting us via email for better communication and we will respond within 12 hours. Please attach any relevant pictures or videos about your qustion in email, as they will help us better understand the situation and assist you.

How can we help?



How fast can e-bikes go?

The maximum speed of an e-bike varies by model and class, but most e-bikes have a top speed of around 20-28 mph (32-45 kph).

How far can I ride on a single charge?

The range of an e-bike depends on factors such as the battery capacity, motor power, and terrain. On average, most e-bikes can travel between 20-50 miles (32-80 km) on a single charge.

How long does it take to charge the battery?

The charging time for an e-bike battery varies depending on the battery capacity and charger used. On average, it takes between 2-6 hours to fully charge an e-bike battery.

How do I charge the battery?

E-bike batteries can typically be charged using a standard wall outlet. Simply plug in the charger and connect it to the bike's battery.

Can I ride my e-bike in the rain?

Yes, most e-bikes are designed to withstand rain and wet conditions. However, it's important to avoid submerging the bike in water and to dry it off thoroughly after riding in the rain.

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Have questions about your order, or a general enquiry?